Our schedule

Privacy Policy

Swim Stars South East / Heathfield Swim School and is committed to preserving the privacy of all visitors to our website at www.swimstars.co.uk The following privacy policy is provided to inform you of how we use and protect the information that you provide to us through this website and any other interaction with us.

All personal data provided by you will be held by Elliott Stevens at Heathfield Swim School.

This privacy policy relates to any and all personal data that you provide to us. By visiting, filling in an online form, you consent to the collection, use and transfer of your information under the terms of this policy. There are hyperlinks contained within our website which link to other websites owned and operated by third parties. These third parties have their own privacy policies and we recommend that you consider those when using their websites. We do not accept any liability or responsibility in terms of the privacy and security practices of these third party organisations and their websites.

Information that we may collect from you

When you visit, enquire about about lessons and/or book classes or trials you will be asked to provide certain information about yourself, including your name, contact details, health conditions and - if making an online purchase - credit card details. We use a third party specialist secure card processing provider (Stripe) when taking payments. Swim Stars South East / Heathfield Swim School does not hold your card details.

The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined by the Data Protection Act (“DPA”) 2018. This covers information like your ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record for instance. Swim Stars South East / Heathfield Swim School also considers information relating to bank accounts, national insurance numbers, and other unique documents such as passport numbers as sensitive. It is recommended to send such information using a secure system such as encrypted email. (This should only be relevant to staff).

All personal data that you provide to us will only be processed following your explicit consent and always in line with the DPA 2018 and any other applicable data protection legislation.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning your booking(s). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email, SMS or post about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information & marketing

Your personal data provided by you via our website will only be used within the Swim Stars South East network.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your personal data for as long as is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our internal data protection policy which is required to be adhered to by all Puddle Ducks franchises and Puddle Ducks Head Office and will be securely disposed of when it is considered to be of no further use.

Data Protection and Online Security - Emergency Contact Details

Swim Stars South East / Heathfield Swim School is a data controller of your personal information. We may process your personal information as a nominated Emergency Contact for the duration that the relevant child attends our classes without your consent as our ‘legitimate interest’ to ensure Swim Stars South East / Heathfield Swim School hold contact information in the event of an emergency.

Swim Stars South East / Heathfield Swim School will only share your information where we are legally obliged to do so or where an emergency situation requires us to do so.

In order to book a Swim Stars South East class / Heathfield Swim School, a parent/guardian of the relevant child must register their details and those of their child/children with us and provide Swim Stars South East / Heathfield Swim Schoolwith Emergency Contact details. We will collect the following information about the Emergency Contact:

Name;
Relationship to the parent/guardian;
Contact number;

As the nominated Emergency Contact, Swim Stars South East / Heathfield Swim School will only use your information to contact you in the event of an emergency, comply with the law regarding data sharing and comply with our legal obligations around the health, safety and well-being of the children attending our classes.

We will only share this data within the Swim Stars South East / Heathfield Swim School group and this includes all Swim Stars Teachers excluding assistants and Swim Stars South East Home Office.

Swim Stars South East / Heathfield Swim School will only hold your personal information for the duration that the relevant child for whom you are Emergency Contact for, attends and is a member of Swim Stars South East / Heathfield Swim School, or until we are notified that you are no longer their Emergency Contact by the parent/guardian.

As an Emergency Contact you have no rights to access or request any information regarding the relevant child in respect of their activities with Swim Stars/Heathfield swim School. Our sole purpose for processing your personal information is that Swim Stars/Heathfield Swim School are able to contact you in the event of an emergency.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up-to-date. If you wish to do this, please contact us either in writing at our Home Office address or by email to hss.swimstars@gmail.com

For more information on what a ‘legitimate interest’ is, please visit the Information Commissioner’s Office website.

Accessing and updating

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to hss.swimstars@gmail.com